If you don’t already have one, one of the best things you can do for your business is to create a Technician’s Operating Procedure. By having such a procedure in place, every technician in your shop will approach, execute and close out every job, every time, in the same format.
STEP ONE:
One of the first things to do when a customer comes in with a complaint is to perform a test drive. Whenever possible, the technician should ride along while the customer drives... read more