Special Events

Saturday Morning Keynote - Aaron Lowe
Senior Vice President, regulator and Government Affairs, Auto Care Association

Aaron will talk about actions in Washington that will impact the ability of shops to repair and maintain late model and future vehicles that are equipped with connected technology.


Saturday Evening Trade Show

Immediately following dinner, please join us at the Trade Show for dessert and FUN!
Meet the vendors for the parts and services you currently use, network with others in the automotive industry and win prizes!


General Sessions

Saturday Morning Sessions
Advanced Technology Vehicles: Diagnosing Hybrid Battery Pack Systems
John Gillespie, CTI
This course focuses on the operation, diagnosis and repair of hybrid battery pack systems in conventional hybrids; in other words, non-plug-in hybrids. Over the next few years, the average shop is likely to see the older and more common hybrids: Gen I and II Toyota Prius, to a lesser extent, Honda Civic and Insight hybrids, and Ford Escape and Fusion hybrids, particularly for issues related to hybrid battery packs. Emphasis will be placed on component  operation and tests, scan tool diagnostics and replacement procedures.

Prospering in the Auto Repair Business
Dan Gilley, RLO Training
A highly competitive market has dictated that each business develop methods to set it apart from its competitors. you will learn to identify profit leaks in the area of parts and labor, improve customer awareness and loyalty, and increase car counts and sales per repair order. Additionally, you will learn business building marketing strategies guaranteed to set your business far apart from that of your competitors. This course has enabled hundreds of shop owners to not only set themselves apart from the competition, but to substantially increase profits.

FORD Variable CamTiming (VCT), Electronic Returnless Fuel Systems, Fly By Wire Throttle (ETC) and MORE on current generation FORD cars and trucks.
Al Dambrauskas, MEA
This course covers some of the most common problems we see on Ford Cars and Trucks today. Variable Cam Timing is still one of Ford’s problem areas, especially on the popular 5.4L engine. This course will cover the weak links in this system, as well as how to diagnose codes P0011 and P0022. Also covered in the VCT section is Cam/Crank Sync. Learn the value of having this setting right and the problems that are created when it’s not. More and more the Electronic Throttle Control System on Fords are being diagnosed in the bay and this course will not only cover how it works, but how to test it wire by wire. Also included is a look at Electronic Returnless Fuel Systems including operation and testing of the Fuel Pump Module, Fuel Rail Pressure Sensor, Fuel Temperature Sensor and More.

Now for the Rest of the Story
Rick White, 180Biz
How many times have you heard the phrase “Profit is King”? How many “profitable” car and truck repair shops end up out of business? Why? This seminar is an overview focusing on the balance of financial & management key performance Indicators necessary in any healthy sales and repair business. We won’t just talk about the metrics– we’ll analyze a few shops with healthy “bottom lines” discovering together why the “bottom line” does not always help to grow your business. By the end of this class you will:
     1. Increase your comfort level with your financials
     2. Know how your financial statements are interrelated
     3. Learn how to use them as a tool in managing your business

MACS Mobile A/C Best Practices
Tim Iezzi, MACS
Join MACS Worldwide, the industry leader in mobile A/C service information and training for an information-packed class with NO SALES PITCHES presented by MACS trainer and mobile A/C expert Tim Iezzi, who’s also a working technician and shop owner in Reading, PA. In this class, you’ll learn what tools and equipment are needed to quickly determine the cause of poor A/C performance. Tim will review the purpose and function of each component, along with how to troubleshoot and performance test the system. He’ll also discuss Best Practice repair methods to help you successfully perform and verify repairs that keep your customers coming back. Topics covered include:
     - How mobile A/C works
     - Testing & troubleshooting
     - Best Practice repair methods
     - Leak detection tools & techniques
     - Refrigerant identification
     - Pressure / Temperature relationship for diagnosis
     - Air flow & fan clutch issues
     - Why do we evacuate A/C systems?
     - Compressor replacement & diagnosis
     - Oil type, viscosity & amount
     - Oil balancing, filters & flushing
     - The importance of accurate charging

Air/Fuel Ratio Sensors… A Better Approach to Understanding In-Cylinder Emissions Management
Peter Orlando, A.T.T.
     - A solid understanding of how and when the O2 and or AFR sensors are tested by the PCM
     - Scan tool data organization to help evaluate the sensors related to each monitor
     - How to interpret a scan tool movie to identify O2 and AFR sensor trends and failures
     - Use of O2 and AFR sensor data displayed in Mode $05 opposed to Mode $06
     - Discuss the modern Advanced Gasoline engine methods of In-Cylinder Emissions Management

Measure, Manage, Market
Dan Gilley, RLO Training
This seminar contains excerpts from four courses. You will learn the four types of time, elements of technician productivity and efficiency, proven selling techniques, how to improve gross profits in each income stream, and three combined methods to increase net profits.

Advisor Mistakes & How to Avoid Them
Rick White, 180Biz
This course reviews the top eight mistakes Advisors typically make in a selling situation and in a fast-paced, fun way shows you what you can do to avoid them! The class will be interactive and will combine instruction, stories, and role-playing to showcase each mistake. At the end of each section, there will be an easy to implement action list to avoid these common pitfalls.

This class teaches you how to:
     1. Identify the most common mistakes made on the front counter every day
     2. Take each mistake and discuss best practice responses for each
     3. Use tools that will be provided in these situations to guarantee success

Toyota, Lexus and Scion Driveability
Al Dambrauskas, MEA
This class will cover the newest Toyota engine management systems. Systems covered include Electronic Throttle Control for cars and trucks, with APP, TPS sensors, and H-Bridge operation. Idle speed control systems. Operation and Testing of Constant and Cut-Off Control EGR systems including MAP, position, and temperature detection systems. MAF Testing, and Toyota’s version of Air Fuel Ratio Sensor (wide range) testing that will keep you on the cutting edge of Toyota’s computer control systems. Test procedures will be covered in this class that are not found in any books!
Sunday Sessions
Peer to Peer for Shop Owners
Jeff Walter, AASP-PA
Jeff will be facilitating the Shop Owners Peer to Peer Forum. The automotive industry continues to be a significant contributor to the United States’ economy and the shop owners implementing business savvy tactics are the owners with flourishing facilities. Car maintenance, repairs, and services are regularly going to be in demand  regardless of whether people prefer to buy new cars or keep their old ones – How will you keep up with technology and the ever changing business climate? Healthcare, human resources, employee acquisition and retention, dealing with different personalities, legislative issues, sales, and marketing are just a few of the common day-to-day issues that arise. In this open discussion, you will hear and share thoughts on challenges and opportunities, available and needed resources, and ideas and comments on how to improve our industry and your business. Come learn, share, and leave with strategies to implement in your business immediately.

Everything in your Tool Box Diagnostics
Al Dambrauskas, MEA
This is a Need to Know class covering the proper techniques of common tools that most shops have for testing that applies to ALL cars. Often equipment testing techniques are passed down incorrectly. This class will fix that. From back-pressure testers and smoke machines, to the limitations of noid lights, this class will cover the need to know of common diagnostic equipment and prevent MIS-diagnosis.

Where Did All the Cars Go?
Dave Striegel, Shop Doctor
Car count is dropping EVERYWHERE, but where are they all going? There’s a ‘Perfect Storm’ brewing right now that is causing shops to lose daily car count all over the country. This eye-opening class will not only show you where they went, but how long it will take before they come back and what to do in the mean time to make sure you weather this storm and keep your business profitable and growing.

​J2534 Solutions & Flash Reprogramming
Glen Eaton, Drew Technologies
SAE J2534 has been around for quite a while but some shops and technicians are still holding out. Come learn about SAE J2534, some device options and why support is so essential. This meeting will discuss Drew Technologies J2534 solutions, including the new Remote Assisted Programming Kit.
     1. What is FLASH Reprogramming?
     2. Why SAE J2534? How did SAE J2534 start?
     3. What do I need?
     4. Why is FLASH Reprogramming Important?
     5. Getting started!
     6. Coverage! Capabilities! Availability! Costs!
     7. Additional Resources
     8. J2534 Toolbox Review / Details
     9. Demonstration