| To our customers we promise: |
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To uphold the highest standards in professional diagnosis, service and
repair by employing the best professional personnel and using
state-of-the-industry equipment and quality parts. |
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To offer valid written estimates, making the customer aware of charges in the
repair process. |
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To conform to all applicable state and local laws. |
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To maintain a sense of personal obligation to our customers. |
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To maintain methods to resolve customer complaints. |
| To our employees we promise: |
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To encourage ongoing training. |
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To be personally committed to a quality environment. |
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To manage our business in a professional informed manner. |
| To our automotive service and repair industry we promise: |
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To uphold the highest standards of the industry. |
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To attempt to correct abuses within the automotive service and repair
industry. |
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To be aware and proactive in response to changing technology and
legislation. |
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To uphold the integrity of all members of the Alliance of Automotive
Service Providers. |
